CHAPTER 5
Describe features of conversational AI workloads on Azure
We now use multiple communications channels such as email, webchat, telephone, chat, and multiple social media platforms—for example, Slack, Teams, and Facebook. Organizations need to be able to be contactable by their customers over these multiple channels, and they need to respond consistently in the same manner no matter which channel a customer decides to use.
Customers are becoming more demanding. They require 24x7 responses, responses that are tailored to their behaviors and characteristics, and responses to more and more complex requests.
Conversational AI is the use of AI-powered agents, known as bots, to respond to human questions and requests in an intelligent way. ...
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