Chapter 2
Manage chat, calling, and meetings
In this chapter, we will look at the administrative tasks and policies associated with managing chat, calling, and meetings. These include enabling the services and configuring policies to control what can, and cannot, be done by end users. This chapter also contains almost everything to do with telephony. Although there are only four main skills in this section of the exam, each one has several topics included, and this section accounts for 30% to 35% of the exam content and may introduce concepts that are new to you if you’re not managing telephony now. We will include URLs to helpful sites so that you can dig deeper if you want.
Skills covered in this chapter:
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