notes
INTRODUCTION
1Christine Pearson and Christine Porath. The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It. New York: Hardcover Portfolio, 2009.
CHAPTER 1
1Milton J. Bennett (1979). “Overcoming the Golden Rule: Sympathy and Empathy.” In D. Nimmo (Ed.), Communication Yearbook 3. International Communication Association.
2Steve Gruenert and Todd Whitaker. School Culture Rewired: How to Define, Assess, and Transform It. Alexandria, VA: ASCD, 2015.
3Christine Pearson and Christine Porath. The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It. New York: Hardcover Portfolio, 2009.
4Mike Miles. “Workplace Bullying Costs Companies Billions, Wrecks Victims’ Health.” SmartSign ...
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