October 2004
Intermediate to advanced
384 pages
11h 35m
English
Content preview from Executive Corporate Finance: The Business of enhancing shareholder valueBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 6. Corporate performance management: The balancing act?
Introduction
Performance measurements at most companies are out of step with the business environment. Traditional performance measurements focus more on internal goals of cost and efficiency than on external realities of customer satisfaction and competitive capabilities.[1]
Every business is different, so each should have its own set of performance measurements. But there are some common rules to follow in designing effective measurements. For example, in addition to the standard set of accounting-based and economic value based (EVB) financial metrics, the set of measures should include non-financial metrics that view the company from outside-in.
Customer satisfaction measures and ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.