Foreword

Tom Rath

Most workers are not engaged in their jobs. The vast majority of people Gallup studied (80 percent) can’t even give a strong “yes” when asked “Do you like what you do each day?” (Rath and Harter, 2010).

What’s even more troubling is that organizations, on average, are not helping to improve this situation. Instead, they bring new people in and allow their engagement to decrease substantially as each year goes by. As leaders, we have no choice but to fight this downward spiral toward disengagement. If we do nothing, employees will tune out, give less effort, and eventually leave. Or worse yet, they will stay around for a decade and erode the engagement of their peers and customers.

Finding a solution to this challenge is ...

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