April 2022
Beginner to intermediate
628 pages
11h 54m
English
Content preview from Expert Microsoft Teams Solutions
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Chapter 13: Configuring Advanced Teams Phone Features
In Chapter 12, Deploying Teams Phone, you learned about the core features of the Teams Phone platform, including configuring E911, managing phone numbers, and deploying voice configuration policies.
Now, it's time to go deeper into advanced features. If you've ever called an organization and navigated a phone tree or menu to reach a specific department or team, you've interacted with some sort of an interactive response or interactive voice response system. When working with Teams Phone, those features and capabilities are handled through auto attendants and call queues.
In this chapter, we're going to cover the following topics:
- Configuring resource accounts
- Configuring holidays
- Configuring ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.