Exploring Management, Third Edition

Detailed Contents

1 Managers and the Management Process

1.1 What Does It Mean to Be a Manager?

• Organizations have different types and levels of managers.

• Accountability is a cornerstone of managerial performance.

• Effective managers help others achieve high performance and satisfaction.

• Managers must meet multiple changing expectations.

1.2 What Do Managers Do and What Skills Do They Use?

• Managerial work is often intense and demanding.

• Managers plan, organize, lead, and control.

• Managers enact informational, interpersonal, and decisional roles.

• Managers pursue action agendas and engage in networking.

• Managers use a variety of technical, human, and conceptual skills.

• Managers can and should learn from experience.

1.3 What Are Some Important Career Issues in the New Workplace?

• Globalization and job migration are changing the world of work.

• Failures of ethics and corporate governance are troublesome.

• Diversity and discrimination are continuing social priorities.

• Intellectual capital and self-management skills are essential for career success.

2 Management Learning

2.1 What Are the Lessons of the Classical Management Approaches?

• Taylor's scientific management ...