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Exploring Management, Third Edition

Name: Exploring Management, Third Edition
Author: John R. Schermerhorn Jr.
ISBN: 9780470878217

by John R. Schermerhorn Jr.

October 2011

Intermediate to advanced

592 pages

27h 8m

English

Wiley

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Cover Page
Title Page
Copyright
Dedication
About the Author
Reader Note
Preface
Student and Instructor ResourcesWileyPLUSAcknowledgments
Brief Contents
Contents
1: Managers and the Management Process: Everyone Becomes a Manager Someday
Takeaway 1.1: What Does It Mean to Be a Manager?Takeaway 1.2: What Do Managers Do and What Skills Do They Use?Takeaway 1.3: What Are Some Important Career Issues in the New Workplace?

2: Management Learning: Great Things Grow from Strong Foundations
Takeaway 2.1: What Are the Lessons of the Classical Management Approaches?Takeaway 2.2: What Are the Contributions of the Behavioral Management Approaches?Takeaway 2.3: What Are the Foundations of Modern Management Thinking?
3: Ethics and Social Responsibility: Character Doesn't Stay Home When We Go to Work
Takeaway 3.1: How Do Ethics and Ethical Behavior Play Out in the Workplace?Takeaway 3.2: How Can We Maintain High Standards of Ethical Conduct?Takeaway 3.3: What Should We Know About the Social Responsibilities of Organizations?
4: Managers as Decision Makers: There Is No Substitute for a Good Decision
Takeaway 4.1: How Do Managers Use Information to Solve Problems?Takeaway 4.2: What Are Five Steps in the Decision-Making Process?Takeaway 4.3: What Are Some Current Issues in Managerial Decision Making?
5: Plans and Planning Techniques: Get There Faster with Objectives
Takeaway 5.1: How and Why Do Managers Use the Planning Process?Takeaway 5.2: What Types of Plans Do Managers Use?Takeaway 5.3: What Are Some Useful Planning Tools and Techniques?
6: Controls and Control Systems: What Gets Measured Happens
Takeaway 6.1: How and Why Do Managers Use the Control Process?Takeaway 6.2: What Types of Controls Are Used by Managers?Takeaway 6.3: What Are Some Useful Control Tools and Techniques?
7: Strategy and Strategic Management: Insight and Hard Work Deliver Results
Takeaway 7.1: What Types of Strategies Are Used by Organizations?Takeaway 7.2: How Do Managers Formulate and Implement Strategies?
8: Organization Structure and Design: It's All About Working Together
Takeaway 8.1: What Is Organizing as a Managerial Responsibility?Takeaway 8.2: What Are the Most Common Types of Organization Structures?Takeaway 8.3: What Are the Trends in Organizational Design?
9: Organizational Cultures, Innovation, and Change: Adaptability and Values Set the Tone
Takeaway 9.1: What Is the Nature of Organizational Culture?Takeaway 9.2: How Do Organizations Support and Achieve Innovation?Takeaway 9.3: How Do Managers Lead the Processes of Organizational Change?
10: Human Resource Management: Nurturing Turns Potential into Performance
Takeaway 10.1: What Are the Purpose and Legal Context of Human Resource Management?Takeaway 10.2: What Are the Essential Human Resource Management Practices?Takeaway 10.3: What Are Current Issues in Human Resource Management?
11: Leadership: A Leader Lives in Each of Us
Takeaway 11.1: What Are the Foundations for Effective Leadership?Takeaway 11.2: What Can We Learn from the Contingency Leadership Theories?Takeaway 11.3: What Are Current Issues and Directions in Leadership Development?
12: Individual Behavior: There's Beauty in Individual Differences
Takeaway 12.1: How Do Perceptions Influence Individual Behavior?Takeaway 12.2: How Do Personalities Influence Individual Behavior?Takeaway 12.3: How Do Attitudes, Emotions, and Moods Influence Individual Behavior?
13: Motivation: Respect Unlocks Human Potential
Takeaway 13.1: How Do Human Needs Influence Motivation to Work?Takeaway 13.2: How Do Thought Processes and Decisions Affect Motivation to Work?Takeaway 13.3: How Does Reinforcement Influence Motivation to Work?
14: Teams and Teamwork: Two Heads Really Can Be Better Than One
Takeaway 14.1: Why Is It Important to Understand Teams and Teamwork?Takeaway 14.2: What Are the Building Blocks of Successful Teamwork?Takeaway 14.3: How Can Managers Create and Lead High-Performance Teams?
15: Communication: Listening Is the Key to Understanding
Takeaway 15.1: What Is Communication and When Is It Effective?Takeaway 15.2: What Are the Major Barriers to Effective Communication?Takeaway 15.3: How Can We Improve Communication with People at Work?
16: Diversity and Global Cultures: There Are New Faces in the Neighborhood
Takeaway 16.1: What Should We Know About Diversity in the Workplace?Takeaway 16.2: What Should We Know About Diversity Among Global Cultures?
17: Globalization and International Business: Going Global Isn't Just for Travelers
Takeaway 17.1: How Does Globalization Affect International Business?Takeaway 17.2: What Are Global Corporations and How Do They Work?
18: Entrepreneurship and Small Business: Taking Risks Can Make Dreams Come True
Takeaway 18.1: What Is Entrepreneurship and Who Are Entrepreneurs?Takeaway 18.2: What Should We Know About Small Businesses and How to Start One?
Self-Assessments
Class ExercisesTeam Projects
Cases
Case 1: Trader Joe's: Keeping a Cool EdgeCase 2: Zara International: Fashion at the Speed of LightCase 3: Patagonia: Leading a Green RevolutionCase 4: Amazon: One E-Store to Rule Them AllCase 5: Nordstrom: Planning a Better InventoryCase 6: Electronic Arts: Inside Fantasy SportsCase 7: Dunkin' Donuts: Betting Dollars on DonutsCase 8: Nike: Spreading Out to Stay TogetherCase 9: Apple: People and Design Create the FutureCase 10: Netflix: Making Movie MagicCase 11: SAS: Business Decisions at the Speed of InformationCase 12: Facebook: Social Networking Is Big BusinessCase 13: Panera Bread Company: Staying Ahead of Long-Term TrendsCase 14: Pixar: Animated GeniusesCase 15: Twitter: Redefining CommunicationCase 16: Toyota: Looking Far into the FutureCase 17: Harley-Davidson: Style and Strategy Have Global ReachCase 18: In-N-Out Burge r: Building a Better Burger
Test Prep Answers
Test Prep 1Test Prep 2Test Prep 3Test Prep 4Test Prep 5Test Prep 6Test Prep 7Test Prep 8Test Prep 9Test Prep 10Test Prep 12Test Prep 13Test Prep 14Test Prep 15Test Prep 16Test Prep 17Test Prep 18
Glossary
Endnotes
Feature Notes 1Endnotes 1Feature Notes 2Endnotes 2Feature Notes 3Endnotes 3Feature Notes 4Endnotes 4Feature Notes 5Endnotes 5Feature Notes 6Endnotes 6Feature Notes 7Endnotes 7Feature Notes 8Endnotes 8Feature Notes 9Endnotes 9Feature Notes 10Endnotes 10Feature Notes 11Endnotes 11Feature Notes 12Endnotes 12Feature Notes 13Endnotes 13Feature Notes 14Endnotes 14Feature Notes 15Endnotes 15Feature Notes 16Endnotes 16Feature Notes 17Endnotes 17Feature Notes 18Endnotes 18SKILL-BUILDING PORTFOLIO
Photo Credits
Name Index
Subject Index
Organization Index

Content preview from Exploring Management, Third Edition

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Zappos CEO Tony Hsieh is into happiness. His goal is “to set up an environment where the personalities, creativities, and individuality of all different employees come out and shine.”

1 Managers and the Management Process: Everyone Becomes a Manager Someday

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YOUR CHAPTER 1 TAKEAWAYS

Understand what it means to be a manager.
Know what managers do and what skills they use.
Recognize important career issues in the new workplace.

Management Live

Self-Management and Slumdog Millionaire

The Times of London called this movie an “exotic, edgy thriller,” while The New York Times described it as a “gaudy, gorgeous rush of color, sound and motion.” What's your take on this rags-to-riches story of an orphan growing up in Mumbai, India, and finding his way to a TV game show offering him the chance to be a “slumdog millionaire”?

When the disgruntled game-show host has the police chief rough up the main character Jamal (Dev Patel) the night before the big show, he asks: “What the hell can a slum boy possibly know?” Facing the chief and the prospect of more mistreatment, Jamal looks him in the eye and says in return: “The answers.”

This movie is a study in discipline, confidence, and self-management—the capacity to act with a strong sense of self-awareness. As a career skill, this ability ...

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