Table of Contents
Preface
Part 1: Introduction of No-Code/Low-Code for Dynamics 365 Customer Engagement
1
Dynamics 365 Customer Engagement and No-Code/Low-Code
Technical requirements
Understanding Dynamics 365 Customer Engagement DNA
Low-code is not necessarily low cost
How complex can a no-code/low-code project be?
Selecting the right approach for a solution
Exploring new opportunities and challenges
Developing our careers
Summary
Questions and answers
2
Extending Dynamics 365 Customer Engagement with a No-Code/Low-Code Approach
Technical requirements
Upgrading your platform administration and governance
Automating tasks
Power Automate
Classic workflows
Business rules
Business process extensions
Improving the UX/UI
Forms
Business rules
Views ...
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