11.1 Introduction11.2 Types of Corporate Action Event11.3 Participation in Corporate Actions11.4 Entitlements, Key Dates and Claims11.5 Corporate Action Event Processing11.6 Information Flows11.7 Corporate Action Risks11.8 Industry Initiatives11.9 Corporate Governance and Proxy Voting11.10 Withholding Tax11.11 Impact on Other Departments11.12 SummaryAppendix 11.1: Corporate Action Event Type CategoriesAppendix 11.2: Voluntary and Mandatory Events for Equities and BondsNotes