Contents - First Line Supervision, Fifth Edition [Book]

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Contents

About This Course

How to Take This Course

1 Becoming a Supervisor

Making the Transition to First-Line Supervisor

Seeing the Big Picture

Number of Priorities

Time Commitment

Dealing with Information

Role on the Team

Importance of First-Line Supervision

Day-to-Day Operations

First Line of Contact for Employees

Span of Control

Development of Organization Talent

Paradoxes of First-Line Supervision

Being a Supervisor and a Technical Expert

Little Effort Is Devoted to Training

The Way Work Is Organized

Supervising Tasks and Learning Skills

Leadership Style and Behavior

Task vs. People

Other Considerations Affecting Leadership Style

Review Questions

2 Role of the Supervisor ...

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