Chapter 1
1. Porter (1980), pp. 34–46.
2. I highly recommend an excellent book on this means of learning. Schon (1983).
3. Ernst (1991), p. 102.
4. Ernst (1991), p. 102.
5. Argyris and Schon (1978).
Chapter 2
1. Stanford University (2005).
2. Aerts et al. (2007).
3. Table adapted from Aerts et al. (2007).
4. The authors pose two additional somewhat esoteric questions: (1) How are we to construct our image of this world in such a way that we can come up with answers to the preceding, and (2) What are some of the partial answers that we can propose to these questions?
5. Simon (1969). The word artificial is used in contrast to the “natural world.”
6. Pink (2005).
7. See, for example, Ray and Meyers (1986).
8. The original: “You are not really ...
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