Four-Cornered Leadership

42  ◾  Four-Cornered Leadership

This study and others indicate that when work is structured

in a manner that facilitates group interaction and cooperation,

both morale and productivity will be increased. In contrast,

a major source of worker dissatisfaction is the disruption of

social interactions, particularly the inability to casually dis-

cuss and share ideas about workplace issues, improvements,

or changes to routine. In addition, when management cre-

ates barriers to social interaction, there is a tendency toward

worker frustration. This can result in the formation of group

norms that operate in opposition to organizational goals. On

the other hand, when group interaction is purposefully orga-

nized toward teamwork, including problem so