4
Critical to Quality Metrics
In this chapter, we will be exploring quality metrics of the product. These metrics are either defined from the industry we serve or are inherent from the way the product performs. Later in this chapter, these product properties will be prepared for use in House of Quality 1 (HOQ1). In Chapter 5, these Critical to Quality (CTQ) metrics will be ranked based on the order of importance, using product performance as the standard for ranking.
4.1 Define Quality Metrics
4.1.1 Industry Metrics
Quality metrics can be imposed by the specific industry we serve or performance testing done on the products being made. For example, if you are a producer of electrical metallic tubing or EMT steel conduit, these tubes ...
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