Concept
Effective leaders are good listeners. They collect data from multiple sources and inductively integrate that information into a worldview that drives their strategic thinking. Listeners who focus on a few channels put their grasp of reality at risk.
Most people are not good listeners. Watch how long it takes most people to turn a conversation to their own history, examples, insights, or beliefs. Carl Rogers was a strong advocate for active or reflective listening.32 Rogerian technique involved listening carefully to two things, content and emotion and then reflecting back that understanding to ensure accuracy. This was a departure from traditional Freudian psychotherapy in which the therapist was to give virtually ...
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