What Role Do Attitudes Play in Job Performance?
11-2 Explain the role that attitudes play in job performance.
Attitudes are evaluative statements, either favorable or unfavorable, concerning objects, people, or events. They reflect how an individual feels about something. When a person says, “I like my job,” he or she is expressing an attitude about work.
What Are the Three Components of an Attitude?
An attitude is made up of three components: cognition, affect, and behavior.7
The cognitive component of an attitude is made up of the beliefs, opinions, knowledge, and information held by a person. For example, Tenesha feels strongly that smoking is unhealthy.
The affective component is the emotional or feeling ...
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