Fundamentals of Management, 11/e

15 Controlling Work and Organizational Processes

Antonio Guillem Fernández/Alamy Stock Photo

Learning Outcomes

1. 15-1 Explain the nature and importance of control.

2. 15-2 Describe the three steps in the control process.

3. 15-3 Discuss the types of controls organizations and managers use.

4. 15-4 Discuss contemporary issues in control.

Management Myth

While high employee turnover is almost always dysfunctional, low turnover is not necessarily the best goal. An absence of turnover often can mean a complacent manager, one who’s willing to accept mediocre employee performance. In an effective organizational control system, managers are encouraged to identify ...