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Fundamentals of Management, 11/e
book

Fundamentals of Management, 11/e

by Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
April 2015
Beginner content levelBeginner
480 pages
107h 32m
English
Pearson
Content preview from Fundamentals of Management, 11/e

15 Controlling Work and Organizational Processes

A photo shows a person holding up a board with the words, A lack of employee turnover is a sign of a good manager.

Antonio Guillem Fernández/Alamy Stock Photo

Learning Outcomes

  1. 15-1 Explain the nature and importance of control.

  2. 15-2 Describe the three steps in the control process.

  3. 15-3 Discuss the types of controls organizations and managers use.

  4. 15-4 Discuss contemporary issues in control.

Management Myth

While high employee turnover is almost always dysfunctional, low turnover is not necessarily the best goal. An absence of turnover often can mean a complacent manager, one who’s willing to accept mediocre employee performance. In an effective organizational control system, managers are encouraged to identify ...

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Publisher Resources

ISBN: 9780135175156