Fundamentals of Management, 11/e

2 How Do Managers Compare Actual Performance to Planned Goals?

The comparing step determines the variation between actual performance and the standard. Although some variation in performance can be expected in all activities, it’s critical to determine an acceptable range of variation (see Exhibit 15–3). Deviations outside this range need attention. Let’s work through an example.

Exhibit 15–3

Acceptable Range of Variation

Figure 15–3 Full Alternative Text

Chris Tanner is a sales manager for Green Earth Gardening Supply, a distributor of specialty plants and seeds in the Pacific Northwest. Chris prepares a report during the first week of each ...