May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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24
Planning and Conducting Evaluation
Evaluation is more than a phase of the Performance Improvement/HPT Model; it is the integrating force that proves the merit, worth, and value of the entire performance improvement effort. This chapter is a guide to planning and conducting the four types of evaluation introduced in Chapter 23—formative, summative, confirmative, and meta evaluation.
The performance improvement practitioner and/or evaluator takes a leadership role in planning and conducting evaluation. During the evaluation phase, shown in Figure 24.1, the performance improvement practitioner or evaluator is traditionally responsible for performing or monitoring seven major tasks,1 whether the evaluation is formative, summative, confirmative, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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