Appendix C. Troubleshooting and Maintenance

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You’ll learn to:

  • Make sure your software is up to date

  • Fix a frozen phone

  • Troubleshoot email settings

  • Troubleshoot an SD card

  • Reset your phone

  • Find where to go for free help

THE SAMSUNG GALAXY S4 runs on the Android operating system (S Travel), so it’s vulnerable to the same kinds of problems that can occur in any computer operating system. Like any electronic device, the Galaxy S4 can be temperamental at times. This appendix gives you the steps to follow when your phone is having…issues.

Make Sure Your Software Is Up-to-Date

NO COMPUTER OR PHONE is ever perfect; neither is any operating system. So phone makers and software companies constantly track down and fix bugs. They then send those fixes to you via software updates delivered wirelessly—called over the air (OTA) updates (Software update).

So if you have a bug or other nagging problem with your phone, there may already be a fix for it via one of these updates. You shouldn’t have to do anything to install these updates, because they’re delivered to you automatically. On the off chance that you didn’t get your update, you can check and download it manually. To do it, from the Home screen or any pane, press the Menu key and then select Settings→More→“About device”→“Software update.” The phone will let you know whether your system is up-to-date. If an upgrade is available, the phone will ask if ...

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