Get in Gear

8

Follow-up/Follow-through: The Glue that Holds It All Together

Why don’t team members complete tasks on time? Why do they complete some work, but with key parts missing? Why does it come as a surprise when they come up short at the moment of truth?

To answer these questions, you might ask yourself, “Why don’t my kids clean their rooms after I’ve asked them hundreds of times?”

Imagine “clean up your room” as a strategic goal for your household. You communicate: You sit down and have a meeting with your daughter to discuss the critical importance of keeping her room clean. You talk about success criteria: What does a clean room look like, and how frequently does it need to stay that way to pass muster? You create a SET goal: The room will have ...