12 PRINCIPLE 8 Disclosing Information and Feelings
If there is nothing worthwhile to hide, then secrecy will earn the appropriate mistrust without providing any benefits.
Information is king. Whoever has it can hoard, use, and manipulate it. Nondisclosure—providing limited access and cutting off communication—is an accepted way of conducting business. But this game of nondisclosure dilutes the ability to get to resolution.
The Raw Material for Resolution
When disagreement erupts, often the flow of information halts. People stop talking. Documents are not shared until required. This is unfortunate. Conflict and disagreement are ...