12 PRINCIPLE 8 Disclosing Information and Feelings

image

If there is nothing worthwhile to hide, then secrecy will earn the appropriate mistrust without providing any benefits.

Edward DeBono20

Information is king. Whoever has it can hoard, use, and manipulate it. Nondisclosure—providing limited access and cutting off communication—is an accepted way of conducting business. But this game of nondisclosure dilutes the ability to get to resolution.

The Raw Material for Resolution

When disagreement erupts, often the flow of information halts. People stop talking. Documents are not shared until required. This is unfortunate. Conflict and disagreement are ...

Get Getting to Resolution, 2nd Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.