1. Collaboration is a key driver of overall performance of companies around the world. Its impact is twice as significant as a company’s aggressiveness in pursuing new market opportunities (strategic orientation) and five times as significant as the external market environment (market turbulence). Collaboration can positively impact each of the gold standards of performance—profitability, profit growth, and sales growth—to determine a company’s overall performance in the marketplace. Impact of Collaboration on Business Performance, Frost & Sullivan (2007), sponsored by Verizon and Microsoft.
2. See “The Psychology of Mediation: Issues of Self and Identity” and “The IDR Cycle” by Elizabeth Bader at