2 Getting to Work

DOI: 10.4324/9780429347023-3

Monday, January 17, 8:30 am, Known Waters and a Good Start?

DENISE WAS IN shock after the memo and meeting with David. But the deal was done, and she had no influence over the machinations of the executives up top. She was determined to move ahead with her plans to transform assembly rather than waste time stewing over the suits’ poor decisions. She went back to her notebook to review some points she had recorded early in her time at Goldberg about how she would approach managing assembly (see Figure 2.1).

A page from Denise's notes dated January 18 lists plans under two goals. Details of the goals and the respective plans are as follows. Key-points for change: make direction clear; give priority to continuous and sustainable improvement. Purpose statement: Make continuous improvement part of everybody's daily work. Everybody, every process, every day.

FIGURE 2.1 Denise’s notes from when she started at Goldberg.

First: Make direction clear ...

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