Notes
Introduction
1. The Oxford Pocket Dictionary of Current English, Encyclopedia.com, http://www.encyclopedia.com/doc/1O999-quality.html.
Chapter 1
1. Philip Elmer-DeWitt, “iPhone: 4% of Market, 50% of profit,” CNN Money, http://tech.fortune.cnn.com/2010/10/30/iphone-4-of-market-50-of-profit.
2. Apple Inc. (APPL) Financial Ratios, Forbes.com, http://finapps.forbes.com/finapps/jsp/finance/compinfo/Ratios.jsp?tkr=AAPL.
3. Charles O’Reilly and Michael Tushman, Winning Through Innovation: A Practical Guide to Leading Organizational Change and Renewal (Cambridge, MA: Harvard Business School Press, 1997).
Chapter 2
1. David Garvin, “Competing on the Eight Dimensions of Quality,” Harvard Business Review, November–December 1987.
Chapter 3
1. Clifford ...
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