Defining SLAsKey jargonBlueprint for a well-defined SLASLIs drive SLOs, which inform SLAsDefining reliability expectations via SLOsSLOs drive business decisionsSetting SLOs – the guidelinesExploring SLIsCategorizing user journeysSLI equationSources to measure SLIsSLI best practices (Google-recommended)Understanding error budgetsError budget policy and the need for executive buy-inMaking a service reliableSummarizing error budgetsEliminating toil through automationIllustrating the impact of SLAs, SLOs, and error budgets relative to SLIScenario 1 – New service features introduced; features are reliable; SLO is metScenario 2 – New features introduced; features are not reliable; SLO is not metSummaryPoints to rememberFurther readingPractice testAnswers