11 Relational Communication in Groups
Joann Keyton and Stephenson J. Beck
Chapter Objectives
Distinguish the difference between relational and task messages in group conversations.
Appreciate the interdependent influence of task and relational dimensions of messages in group conversations.
Become aware of the variety of relational outcomes associated with group communication.
Relational Communication in Groups
Communication among group members is comprised of verbal and nonverbal messages. Although these messages have a variety of influential dimensions, two primary message orientations are task and relational (Bales, 1950). The focus of this chapter is on relational messages, which is based on Keyton's (1999b) ...
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