Guide to Meetings

Chapter 8. Listening Facilitation: Hearing What They Say

Chapter 8 Outline

1. Mental listening skills

   • Remove internal and external barriers.

   • Show an active interest in understanding others.

   • Hear the difference between issue and motives.

   • Distinguish between logical and emotional content.

2. Nonverbal listening skills

   • Body language

   • Space around you

Once you have gotten participants to speak, based on the skills discussed in the previous chapter, you need to be able to hear what they say by using effective listening skills. Various studies show that 45%–63% of your time at work is spent listening; yet, unfortunately, studies also show that as much as 75% of what gets said is ignored, misunderstood, or forgotten. Part of the reason for this is that most of us receive ...