O'Reilly logo

Guide to Meetings by Michael Netzley, Mary Munter

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 8. Listening Facilitation: Hearing What They Say

Chapter 8 Outline

Once you have gotten participants to speak, based on the skills discussed in the previous chapter, you need to be able to hear what they say by using effective listening skills. Various studies show that 45%–63% of your time at work is spent listening; yet, unfortunately, studies also show that as much as 75% of what gets said is ignored, misunderstood, or forgotten. Part of the reason for this is that most of us receive ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required