October 2018
Beginner to intermediate
480 pages
16h 30m
English
This Handbook could not have happened without the enthusiasm, contributions and support from the healthcare operations management community, to which we are greatly indebted to. In particular, the October 2016 Johns Hopkins Symposium on Healthcare Operations in Baltimore, Maryland and a July 2017 authors' meeting in Chapel Hill, North Carolina helped shape the development of the book.
We appreciate Susanne Steitz‐Filler, Kathleen Pagliaro, and the production team of Wiley for their timely and quality engagement.
We thank our institutions, Johns Hopkins and Carnegie Mellon, for their support.
Tinglong Dai and Sridhar Tayur
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