Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, Second Edition

Acknowledgments

From Jeff Rubin

From the first edition, I would like to acknowledge:

• Dean Vitello and Roberta Cross, who edited the entire first manuscript.

• Michele Baliestero, administrative assistant extraordinaire.

• John Wilkinson, who reviewed the original outline and several chapters of the manuscript.

• Pamela Adams, who reviewed the original outline and most of the manuscript, and with whom I worked on several usability projects.

• Terri Hudson from Wiley, who initially suggested I write a book on this topic.

• Ellen Mason, who brought me into Hewlett Packard to implement a user-centered design initiative and allowed me to try out new research protocols.

For this second edition, I would like to acknowledge:

• Dave Rinehart, my partner in crime at The Usability Group, and co-developer of many user research strategies.

• The staff of The Usability Group, especially to Ann Wanschura, who was always loyal and kind, and who never met a screener questionnaire she could not master.

• Last, thanks to all the clients down through the years who showed confidence and trust in me and my colleagues to do the right thing for their customers.

From Dana Chisnell

The obvious person to thank first is Jeff Rubin. Jeff wrote Handbook of Usability Testing, one of the seminal books about usability testing, at a time when it was very unusual for companies to invest resources in performing a reality check on the usability of their products. The first edition had staying power. It became such a classic that apparently people ...