Hands-On Training

Table of contents

1. Cover Page
2. A Publication in the Berrett-Koehler Organizational Performance Series
3. Title Page
4. Copyright Page
5. Preface Low-Cost, High-Return Training
   1. A Word about Semantics
6. 1 Traditional On-the-Job Training: Popular but Obsolete
   1. The Bowling Green Study
   2. Chapter Summary
7. 2 Improving Results with Hands-On Training
   1. Remember When
   2. Step 1: Prepare for Training
   3. Step 2: Open the Session
   4. Step 3: Present the Subject
   5. Step 4: Practice the Skills
   6. A Pattern for Effective Practice
   7. Step 5: Evaluate Performance
   8. Step 6: Review the Subject
   9. Outline: Hands-On Training
   10. Characteristics of Hands-On Training
   11. Chapter Summary
8. 3 Adapting the Method to Fit Your Situation
   1. The Preliminaries
   2. Training: Day 1
   3. Reflections
   4. Reflections
   5. Training: Day 2
   6. Reflections
9. 4 Tools to Enhance Hands-On Training
   1. Show and Tell
   2. Questions and Answers
   3. Coaching
   4. Self-Critique
   5. Daily Routine
   6. Four-Phase Sequence
   7. Chapter Summary
10. 5 Evolution, Revolution, and Execution: Opportunities for Hands-On Training
    1. Evolution: Software the Hard Way
    2. Revolution: The Church Ladies
    3. Execution: Megan’s Transfer
    4. Chapter Summary
11. 6 Hands-On Training Instuctior Guide
12. 7 Making Hands-On Traning Work
    1. Let the Workers Make It Work
    2. Get Management Support
    3. Make Training Accessible
    4. Maintain Job Documentation
    5. Keep It Simple
    6. The Training Professional’s Role in Hands-On Training
    7. Chapter Summary
13. Conclusion Harnessing Human Nature
14. Notes
15. Selected References
16. Index
17. About the Author