Chapter 3. The Second R—Respect: Working with Authority

Jack Hartnett is a demanding boss. He has high standards and expects them to be met. He is also a boss whose management style reveals that when it comes to employee inclusion, identity, and we/they boundaries, he understands that what you give is what you get: We begets we and they begets they. This understanding gives Mr. Hartnett an advantage over a surprisingly large number of other bosses. In his hands, respect for employees becomes a competitive advantage. The proof is in the profits.[1]

Mr. Hartnett, age 40-something, is president of D.L. Rogers Corporation. The company operates 54 drive-in restaurants franchised from Sonia Corporation. In 1997, these restaurants produced $44 million ...

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