CHAPTER 18
How to Embrace Change Using Emotional Intelligence
Have you ever reacted to organizational change by rolling your eyes and quietly saying to yourself, “Here we go again”? Or by not-so-quietly asking others, “Haven’t we tried this before?”
Changes at work can be emotionally intense, sparking confusion, fear, anxiety, frustration, and helplessness. Experts have even said that the experience of going through change at work can mimic that of people who are suffering from grief over the loss of a loved one.1 Because change can be so physically and emotionally draining, it often leads to burnout and puts into motion an insidious cycle that leads to even greater resistance.2
No one wants to be an obstacle to ...
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