HBR's 10 Must Reads 2022: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Begin with Trust" by Frances X. Frei and Anne Morriss)

Index

Aarons-Mele, Morra, 53–70

advertising

automotive industry SUV introduction and, 18–19

deconstructing brand category’s culture in, 20–21

African American employees

leader’s starting a dialogue about racial incidents and, 98–99

See also diversity; racial equity

African Americans, and machine-learning algorithms, 85–86

agency risk, and machine learning, 84–85, 87

AI ethics guidelines, 89, 91

AI Policy Observatory, OECD, 92

Airborne Express, 31

airline industry, IROP rates and cooperation in, 38–39

Amazon, 34–35

ambiguity, in negotiations, 49–50

American Airlines, 38–39

antitrust, and co-opetition agreements, 35, 36, 37

anxiety, 53–79

acknowledging and accepting, 56–61

building a support system for, 68–70

communication and impact of, 65