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HBR's 10 Must Reads on Innovation, Updated & Expanded (featuring "What Is Disruptive Innovation?" by Clayton M. Christensen, Michael E. Raynor, and Rory McDonald)
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HBR's 10 Must Reads on Innovation, Updated & Expanded (featuring "What Is Disruptive Innovation?" by Clayton M. Christensen, Michael E. Raynor, and Rory McDonald)

by Harvard Business Review, Clayton M. Christensen, Amy C. Edmondson, Linda A. Hill, Scott D. Anthony
March 2026
Intermediate to advanced
272 pages
5h
English
Harvard Business Review Press
Content preview from HBR's 10 Must Reads on Innovation, Updated & Expanded (featuring "What Is Disruptive Innovation?" by Clayton M. Christensen, Michael E. Raynor, and Rory McDonald)

8

Why Design Thinking Works

by Jeanne M. Liedtka

Occasionally, a new way of organizing work leads to extraordinary improvements. Total quality management did that in manufacturing in the 1980s by combining a set of tools—kanban cards, quality circles, and so on—with the insight that people on the shop floor could do much higher-level work than they usually were asked to. That blend of tools and insight, applied to a work process, can be thought of as a social technology.

In a recent seven-year study in which I looked in depth at 50 projects from a range of sectors, including business, health care, and social services, I have seen that another social technology, design thinking, has the potential to do for innovation exactly what TQM did for ...

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Publisher Resources

ISBN: 9798892793032