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Healthcare Information Technology Exam Guide for CompTIA Healthcare IT Technician and HIT Pro Certifications by Brian Gugerty, Kathleen McCormick

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Assessing Basic Skill Level

One of the most challenging aspects of training is determining baseline skill level and the learning needs of the end users. Assessment is the process of determining these needs in order to write learning objectives directed toward these needs, and one method is through a learning needs assessment. A training needs assessment is a study done in order to design and develop appropriate instructional and informational programs and material in order to fill in the gaps.3 However, a learning needs assessment allows you to consider both formal and informal learning needs. That is, what do they need to be trained on, and how can you best support their informal learning needs? In other words, how are the end users supported ...

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