Dixie B. Baker*
In this chapter, you will learn how to
• Explain the relationship between dependability and healthcare quality and safety
• Identify and explain five guidelines for building dependable systems
• Present an informal assessment of the healthcare industry with respect to these guidelines
The healthcare industry is in the midst of a dramatic transformation that is motivated by costly administrative inefficiencies, a payment system that rewards doctor visits rather than healthy outcomes, and a hit-or-miss approach to diagnosis and treatments. This transformation is driven by a number of factors, most prominently the skyrocketing cost of healthcare in the United ...