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Robert D. Miller is the lead architect and thought leader of the Shingo Model. This model is a breakthrough approach to leadership based on rigorously integrating a few key principles of behavior into all of the management systems of an enterprise.

Robert has extensive global experience in top management, public service, higher education, and consulting in both large and small organizations. Unique stories included in this book bring to reality the positive impact of principles in every enterprise and workplace.

Mr. Miller invites his readers to deeply consider each principle, appropriately apply them into their own style of management ...

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