2Values, Behavior and Corporate Culture

If the day-to-day work of delivering on customer promises is the urgent, then focusing on behaviors that yield great results is the important.

The first step in improving culture is learning to see culture. When asked, everyone can describe the attributes of their organization’s culture but few think about it during the normal course of conducting business. Rarely does a strategic plan or an annual plan call out specific attributes of the culture that are to be improved during the planning period.

Investments in facilities, technology, manpower, new products and new market penetration are tangible items most managers and leaders are accustomed to tracking on a spreadsheet and reporting on in weekly ...

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