1Introduction and need for this book
Introduction
Information systems researchers have established that growing advancements in digital technologies (e.g. cloud computing, the internet of things [IoT], artificial intelligence [AI], and blockchain) are resulting in disruptions to industries, organizations, and professions.1 Often referred to as digital disruption,2,3 these disruptions manifest themselves in a variety of ways, including as changes to the way value is created, changes to the competitive landscape, changes to customer expectations, and changes to the basis of competition.4 Incumbent organizations can turn a blind eye to digital disruption, deny its existence, or accept it but change too slowly; in such cases, they often end up ...
