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How Clouds Hold IT Together: Integrating Architecture with Cloud Deployment
book

How Clouds Hold IT Together: Integrating Architecture with Cloud Deployment

by Marvin Waschke
November 2015
Intermediate to advanced content levelIntermediate to advanced
392 pages
11h 47m
English
Apress
Content preview from How Clouds Hold IT Together: Integrating Architecture with Cloud Deployment

CHAPTER  3

The Bridge

Service Management

SUMMARY

Service management as a discipline grew out of efforts to improve manufacturing quality and efficiency in the mid-twentieth century. These efforts lead to recognition of IT as a collection of services that could be planned, implemented, studied, and adjusted in the manner of a production line in a factory. ITIL is a set of practices for following this pattern. Service strategy is the first phase in the ITIL service management plan, in which enterprise goals and requirements shape a high-level plan for IT services.

The shadow cast by the service-management umbrella is broad, extending into the organization of the enterprise as well as IT. Service management practices can also guide the design ...

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Publisher Resources

ISBN: 9781430261674Purchase book