Foreword
I will never forget the first time that I ever had to deploy a service pack. It was Service Pack 1 for Windows NT Workstation. Although I had read about the upcoming service pack and knew that it was important, I was totally unprepared to actually install it. The installation itself wasn’t difficult, but the service pack consisted of a stack of floppy disks that had to be manually loaded in sequence into each machine to which the service pack was being applied. The process took slightly more than two hours per machine to complete, and our company had more than 1,000 workstations.
At first, I adopted a technique in which as soon as disk 1 finished loading, I would insert disk 2 and then start running disk 1 on another workstation. That ...
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