How to Train Employees

4Designing Training

Learning Objectives:

By the end of this chapter, you should be able to:

• List in sequence the steps required to perform a job task.

• Identify the performance, conditions, and criteria of an acceptable performance when writing learning objectives.

• Make a topic outline.

• Describe the components of a lesson.

• Construct a lesson plan.

INTRODUCTION

Once you have established the need for training, you move to Phase 2 of the training process, designing training. See Exhibit 4–1. In this chapter, we explain how to define learning objectives and how to write learning objectives. We show you how to develop a topic outline for your ...