December 2008
Beginner to intermediate
448 pages
13h 3m
English
Content preview from How We Test Software at Microsoft®Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 13. Customer Feedback Systems
Alan Page
A big piece of the quality puzzle is the customer. Software companies such as Microsoft write software for people—software that can help people be more productive or accomplish tasks they wouldn’t be able to do otherwise. This chapter discusses the tools and techniques Microsoft uses to gather data from our customers and partners to help us improve the quality of our products and to influence our testing.
Testing and Quality
I hope this isn’t a shock, but customers don’t really care about testing. At some level, I suppose they care that some effort went into testing the product before they spent money on it, but they’re not at all concerned with most of the actual work that testers do.
Imagine that you ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.