Chapter 15Measuring Solution Performance
People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!
—Theodore Levitt
In Chapter 2, design was defined as the intentional creation of a specific experience or outcome.
In the context of software delivery, there is an expected business value of providing the customer with their intended outcome (their quarter-inch hole, so to speak). It doesn’t matter how efficiently teams deliver a product, if that product isn’t solving a user’s problem (right problem), doing it in an effective way (right solution), or created in such a way that the user can succeed throughout the experience (done right). In order to see that users are getting value out of a product, ...
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