Chapter 3Assessment: How Do You Know Where You Are?
To succeed in business, to reach the top, an individual must know all it is possible to know about that business.
John Paul Getty
If you do not know where you are, how do you know which direction to take to get somewhere else – somewhere better? Figure 3.1 illustrates a snapshot assessment of performance. Organizational assessment is a systematic process of collecting and analyzing data to determine its current, historical, or protected status. There are four basic steps to organizational assessment:
Describe the current state.
Envision the future state.
Assess the gap.
Set quantifiable goals.
Figure 3.1 Know your business performance.
This chapter addresses ...
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