Chapter 5

Managing the Unique Health Care Workforce

Learning Objectives

  • Understand the unique dynamics of the health care workforce
  • Calibrate human resources programs according to the specific needs of the health care workforce
  • Specify particular dynamics, both external and internal, that have an impact on the health care workforce
  • Categorize customer-patient cultural factors relative to the composition and daily actions of the health care workforce
  • Apply the general concepts of psychographics to health care human resources management

The health care workforce is unique in several ways. Figure 5.1 can be used as a working guide in understanding the nuances of the health care workforce.

Figure 5.1 Unique Facets of the Health Care Workforce ...

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