Performance Matrix of Superstars, Steadies, and Nonplayers

A central element of health care organizational development is the Performance Matrix, which is effectively a quality control and performance enhancement strategy for human capital. As indicated in Table 3.1, the essential composition of any organization is centered on three categories of performers—the superstars, or organizational drivers; the steadies, or organizational advocates; and, last and most pejoratively, the nonplayers, or organizational agitators. Rudimentary but accurate theories on positive and negative motivation have suggested that positive motivation works to drive superstars, whereas negative motivation works with nonplayers, and an artful combination of the two is ...

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