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I. M. Wright’s “Hard Code”: A Decade of Hard-Won Lessons from Microsoft® by Eric Brechner

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Chapter 2. Process Improvement, Sans Magic

I’m wrong, okay? I know nothing. Now calm yourself! Some people raise process dogma to the level of religious fanaticism. My own pet theory about why relates to superstition. B. F. Skinner noted that superstition arises when animals, like pigeons, associate chance behaviors with desired ...

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