INDEX

A

ABB Infosystems, 41, 125

Abegglen, James, 36, 219n

Abela, 136

Accountability in management of ideas, 20, 103104

Adams, Scott, 93, 208

Air France, 6668

Alertness to problems and opportunities, improvement of, 186193

Alignment of elements in organizations, mixed messages in, 111114, 116

American Airlines, 123, 137, 142143, 170172, 180, 186187

Argyris, Chris, 39, 220n

Attention to detail, importance of, 33, 37, 187188

Attitudes of employees, ideas affecting, 198201

Awareness of new opportunities, 2425

B

Bad ideas as opportunities for teaching, 101, 117

Benchmarking as spur for ideas, 185186

BIC Corporation, 2, 70, 132133, 201204

Big ideas attractiveness of, 13, 2930

exploited by small ones, 43

generated by small ones, 46

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